Welcome to Exodus Online Services

Exodus Online Services was one of Cincinnati's first ISPs back when we started our family company in June 1995. We provide our clients with personal service, competitive prices and a familiar voice when you call us. Currently we provide web hosting, website developement, domain registration, commericial ftp and computer consulting. For more details on these services please click on the links to the left.

We are located at P.O. Box 181491 Fairfield, Ohio 45018-1491. Our phone number is 513-522-0011 and our email address is support@eos.net.



Eos.net email migration - Transition done, start changing your email settings!

The MX records were changed last night around midnight, and new email is coming in to Hyper Offices servers. I have heard from a number of people that their email is coming in slowly (beachballs spinning, etc.), be patient and use webmail until everything is downloaded. Once it's downloaded everything should be much faster. If you are getting password errors, check your spelling first, then call us at (513) 522-0011 if it doesn't get resolved that way.



Eos.net email migration - Transition on July 6th

All,

we will be moving from Google to HyperOffice on Monday, July 6th. I will switch the mail exchanger records sometime after midnight, and within a few hours new email will be no longer going onto Googles servers, but instead going to HyperOffice. We will also be shutting down all eos.net accounts on Google on July 9th or 10th. Those accounts will be inaccessible after that time, so make sure you get anything you might want off of there before then (Google Docs, Drive, YouTube, etc.). Those users who are continuing with us will have new mail accumulating in their accounts on Hyper Office, and you can access it from webmail on the left (under Hyper Office) or with your email clients by following the settings link. If you haven't received email over the last few weeks (out of town, not checking, etc.) your email has been preserved for now, and you need to contact us as soon as possible to resume service. As you can see from the news below this, it has been a rocky time getting things resolved with Google.



Eos.net email migration - latest email message

All,

We are happy to announce we finally have pricing! We have partnered with HyperOffice to do our migration and provide email hosting for everyone continuing on. We will hopefully have a revised extension date with Google early next week, as we have some paperwork to submit to request it.

Thank you for indicating you are interested in continuing your eos.net email address(es). We worked hard to find a $5 a month option and this required a large number of clients continuing under this fee based plan and our signing an annual contract. We have determined a plan and the cost for continuing your eos.net mailbox(es) is as follows:
1. A one time $10 fee for transition costs.
2. A one year fee per mailbox of $60 payable upfront and nonrefundable.
3. We need to have continuing clients contact us with the following as soon as possible. Please do not leave this information on voicemail.
Credit card information :Visa or MasterCard card number and expiration date. We will not be mailing paper invoices.
Billing address and phone number.
Email addresses that we are to continue.

Thank you for your patience as we looked for options. We are thrilled that we have come up with a plan that is at the best price we could find and with a company that will NOT be google! Please note that all records should transition without interruption but that we still recommend that you download a backup prior to June 24, 2015 just to be sure.

We will contact all clients continuing forward in June with a minor setting change you need to make on your devices when HyperOffice is ready to begin the migration. If you have reviewed the costs and no longer wish to continue your mailbox(es) please reply to this email and let us know.

Sincerely,

Dan Stegman
Exodus Online Services, LLC
P.O. Box 181491
Fairfield, OH 45018-1491
(513) 522-0011
dan@eos.net


To those who are discontinuing - How to update your email address

I have further information for people discontinuing their eos.net emails due to the migration. Please visit this post on my blog that details some of the more popular online services so you can make sure you are ready when June 24th arrives.



Moving forward

Earlier this morning we sent out the following email to all eos.net email users. Some users have found this email in their spam folders, so I am duplicating it here.
All,

First off, this is not spam. If you want to be sure, look at the EOS web page, or call me at (513) 522-0011.

As of Tuesday, June 9th at approximately 2:30pm EST, Google disabled our eos.net email services without notifying us or you. We immediately contacted Google and were told they have discontinued their fee free email hosting for ISP accounts. Google has agreed to reinstate eos.net email addresses until June 24, 2015. EOS has to charge a fee for anyone wanting to continue their eos.net email addresses and the price and a one time changeover fee (if applicable) are still to be determined but will be in future emails as they are determined.

We are asking all eos.net email users to do four things:

1. Contact us with your email address, name, phone number and indicate whether you wish to discontinue use of the email address and let it expire on June 24 or if you wish us to contact you regarding pricing to continue them after June 24. You can reply to this email if you find that easiest. If you have already submitted this from our website, you are on our list.

2. Download all your email from the google server. If you let the email address expire all the email, contacts, calendars, etc. on googles server will be removed from their servers and will not be recoverable. If you continue with a paid email address with EOS, it is always best to be prepared for any possibility that the information may be lost when it is transitioned to the new service. You can find information how to do this on our website. We also recommend you download contacts, calendars, google docs, map waypoints, etc. Google also has a backup tool called Google Takeout that we have enabled for all users. You can visit https://www.google.com/settings/takeout to download your saved bookmarks, calendars, contacts, google drive, photos, and of course mail (although mail may take a while to create depending on how much you have). You can choose which items you want to download and create an archive. Mail might be worth doing separately due to the time it takes to create.

3. If you discontinue the eos.net email address make sure that you notify all your contacts of your other email address, as well as services like iTunes, banks, credit cards, online shopping (amazon, eBay, etc) Facebook, twitter, linkedIn, etc. There are free email servers out there like gmail, yahoo or hotmail if you want to look into setting up a free new different email address with one of those. We will be putting up some instructions on our web page detailing how you can do this on the more popular ones.

4. If you are considering continuing the email accounts with EOS please watch for emails and please be patient. We really are trying to adapt quickly to this totally unexpected google created situation and move us all forward to a solution.

Dan Stegman
Exodus Online Services, LLC
P.O. Box 181491
Fairfield, OH 45018-1491
(513) 522-0011
dan@eos.net
We will be posting further updates as they develop. I am also creating some more entries on our blog site detailing actions you can take. One of which gives more detail to Google Takeout for downloading your data so you have a good backup of it (always a good idea). You can view this post at Downloading your Google content with Google Takeout.

EOS News
March 4th, 2009 - Google Apps has updated their spam filter recently, and some of our users have contacted us about missing email. If this happens to you, please click on the EOS Webmail link on the left of this page, login and go to Spam to look to see if it is there. If it is, either put a check next to it (in the list view) or open it up and click Not Spam. This will immediately move the message into your inbox, and help to train Google's filter to not put those in spam in the future.

October 9th, 2008 - EOS installs a new PHP/Joomla Server.

June 20th, 2008 - EOS announces the refocusing of their business to web hosting and development.



 
Exodus Online Services
P.O. Box 181491
Fairfield, OH 45018-1491
(513) 522-0011